1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the Vesenex website located at www.vesenex.com ("Website").

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, you must not use this Website.

2. Use of the Website

2.1 Permitted Use

• Use the Website only for lawful purposes
• Do not gain unauthorized access to systems or networks
• Do not disrupt Website operations
• Avoid automated excessive request activity
• Do not introduce malicious code or harmful material

2.2 Intellectual Property

All Website content is owned by Vesenex or its licensors and is protected by Australian and international copyright laws.

3. Service Descriptions

• Managed firewall services
• Managed Detection and Response (MDR / EDR)
• 24/7 security monitoring
• Dark web monitoring
• Vulnerability scanning and penetration testing
• Essential 8 maturity uplift consulting
• Cloud and Microsoft 365 security hardening
• Incident response and advisory services

Service details, scope, and pricing are governed by individual service agreements.

4. No Guarantee of Prevention

Cybersecurity services reduce risk but cannot eliminate all threats. No solution provides absolute protection.

Services are provided on a best-efforts basis using industry-standard practices.

5. Limitation of Liability

To the maximum extent permitted by law, Vesenex excludes liability for losses arising from Website use, security incidents, or third- party services.

Where permitted, total aggregate liability is limited to $100 AUD.

6. Disclaimer of Warranties

This Website is provided "as is" without warranties of any kind, express or implied.

7. Client Responsibilities

• Provide accurate system information
• Maintain internal security controls
• Follow security recommendations
• Report incidents promptly
• Maintain backups and disaster recovery
• Ensure staff security awareness

8. Third-Party Tools & Services

Vesenex may use third-party technologies. We are not responsible for failures or vulnerabilities in third-party services.

9. Intellectual Property & Data

All Vesenex intellectual property remains our property. You retain ownership of your data.

10. Confidentiality

We take reasonable steps to protect confidential information and may disclose information when legally required.

11. Security Limitations

Cybersecurity involves inherent limitations, including false positives, zero-day threats, and human error.

12. Termination of Access

Vesenex may suspend or terminate Website access at any time.

13. Privacy

Use of this Website is governed by our Privacy Policy.

14. Governing Law

These Terms are governed by the laws of Victoria and the Commonwealth of Australia.

15. Contact Information

Vesenex Pty Ltd
Email: business@vesenex.com
Address: Suite 329/98–100 Elizabeth Street, Melbourne, VIC 3000