1. Introduction

Vesenex Pty Ltd ABN 36 689 570 429 ("Vesenex", "we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at www.vesenex.com or engage our cybersecurity managed services.

2. Information We Collect

2.1 Information You Provide

• Name, email address, phone number, and business address
• Job title and company name
• Information in your inquiries and support requests

2.2 Information We Collect Automatically

• IP address, browser type, and device information
• Website usage data and pages visited
• Security logs and system event data
• Network traffic patterns and security monitoring data
• Cookies and similar tracking technologies

2.3 Service Delivery Information

• IT infrastructure and system configuration details
• Security event logs and threat indicators
• Vulnerability assessment data
• Network security information
• System access credentials where required (stored securely)

3. How We Use Your Information

• Provide cybersecurity managed services
• Manage client accounts and process payments
• Communicate about services and updates
• Provide technical support
• Detect and respond to security incidents
• Comply with legal obligations
• Improve and develop services
• Send marketing communications (with consent)

We may use anonymized, aggregated data for threat intelligence and service improvement.

4. How We Share Your Information

• Service Providers: Cloud, security, payment, and IT vendors
• Security Response: Law enforcement and regulators when required
• Business Transfers: Mergers, acquisitions, or asset sales
• Legal Requirements: Courts and government agencies

We do not sell your personal information.

4.1 International Service Providers

Some cybersecurity platforms may involve international providers. We take reasonable steps to ensure appropriate privacy safeguards.

5. Security

• Encryption in transit and at rest
• Multi-factor authentication
• Strict access controls
• Continuous monitoring
• Staff security training

No system is completely secure, and inherent risks remain.

6. Data Retention

We retain personal information only as long as necessary to provide services, meet legal obligations, and maintain security.

7. Your Rights

• Access your personal information
• Request correction of inaccurate data
• Opt out of marketing communications
• Lodge a privacy complaint

8. Complaints

Complaints are acknowledged within 7 days and responded to within 30 days. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Cookies

Cookies enable functionality, analytics, and preference storage. You may manage cookies via browser settings.

10. Third-Party Websites

We are not responsible for external websites linked from our platform.

11. Children’s Privacy

Our services are not directed to children under 18.

12. Changes to This Policy

We may update this policy periodically. Continued use indicates acceptance.

13. Contact Us

Vesenex Pty Ltd
Privacy Officer
Email: business@vesenex.com
Address: Suite 329/98–100 Elizabeth Street, Melbourne, VIC 3000